1:1 Video Chat by Firework is a real-time engagement solution that allows brands and retailers to connect directly with shoppers through live video. This tool brings the human touch to digital commerce, enabling personalized consultations, instant support, and interactive product discovery. Trusted by over 1,500 brands, Firework’s 1:1 Video Chat enhances the online shopping experience by replicating the in-store interaction—anytime, anywhere. The platform is part of Firework’s AI Video Solutions suite and integrates seamlessly into websites, allowing businesses to deliver tailored assistance and drive measurable results.

Features

• Live Video Engagement: Connect with shoppers in real-time to answer questions and guide purchases.
• Product Discovery & Consultation: Help customers explore products with expert recommendations and personalized advice.
• Instant Activation: Easily integrate into websites and start engaging with customers immediately.
• AI Integration: Enhance video chat with AI-powered support and insights.
• Cross-Device Compatibility: Accessible from any device, ensuring seamless customer interaction.
• Performance Metrics: Track CSAT scores, conversion rates, and activation rates to measure success.
• Scalable Deployment: Suitable for small businesses to large enterprises with flexible implementation options.

Benefits

• Higher Conversion Rates: Achieves a 15.3% conversion rate by turning interest into action.
• Improved Customer Satisfaction: Delivers an average CSAT score of 81, proving high user satisfaction.
• Increased Engagement: A 7.2% activation rate shows strong user connection to value.
• Personalized Experience: Builds trust and loyalty through tailored, human-centered interactions.
• Competitive Differentiation: Offers a unique, immersive shopping experience that sets brands apart.
• Real-Time Support: Reduces friction in the buyer journey by resolving questions instantly.