Firework’s AI Virtual Assistant is an all-in-one commerce solution designed to revolutionize customer engagement through interactive video, voice, and text experiences. Built for eCommerce, it delivers real-time product recommendations, personalized consultations, and dynamic support across multiple channels. The assistant evolves with every interaction, continuously learning to exceed customer expectations and drive measurable business results. Trusted by over 1,500 brands and retailers, Firework’s AI Virtual Assistant helps recreate in-store experiences online, reduce buyer hesitation, and elevate customer satisfaction. It integrates seamlessly into websites, offering curated shopping journeys that convert and delight.

Features

• Multi-Modality Support: Engage customers via video, voice, and text for a seamless, versatile experience.
• Real-Time Recommendations: AI-powered suggestions tailored to individual customer preferences.
• Personalized Engagement: Curated shopping experiences based on customer interactions and behavior.
• Ever-Learning Technology: Continuously improves through real-world learning to deliver better outcomes.
• Enterprise-Grade Security: Proprietary knowledge base, secure gateway options, and no data sharing ensure privacy and trust.
• Conversation Metrics: Track total interactions, average response time, and customer satisfaction.
• Audience & Conversion Insights: Analyze behavior, device preferences, and conversion data to optimize performance.
• Use Case Modules:
  • Product Discovery & Consultation
  • Technical Product Support
  • Gifting Assistance
  • Styling & Outfit Help
  • Virtual Showroom Tours
  • Language/Region-Specific Support

Benefits

• Higher Conversion Rates: Brands report up to 16x higher conversion with AI Virtual Assistant.
• Increased Engagement: Average engagement duration of 2 minutes and 3.49 questions per customer.
• Improved Satisfaction: Achieves an average CSAT score of 82.8.
• Reduced Returns: Technical support and personalized consultations help customers make confident purchases.
• Expanded Reach: Language and region-specific support improves international shopping experiences.
• Actionable Insights: Real-time analytics empower data-driven decisions and continuous optimization.