Key Features

Human-like Responses

Get real Enable your customers to receive more human-like responses using empathy and context cues unlocked by generative AI.

• Listen to your customer: Paraphrase user
inputs and bot responses based on the context and emotion.
• Identify needs: identify intents more accurately using LLMs.
• Be relevant: Answer customer questions from company assets using retrieval augmented generation (RAG).

Model library

Pick your own model Choose your own language model from popular third parties, bring your own model, or use Kore AI’s fine-tuned XO GPT model.

• Go with the crowd: Use out-of-the-box integrations with popular commercial LLM providers such as OpenAI or Anthropic.
• Go custom: Bring your own custom built LLM into XO Automation.
• Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore AI.

Generative AI Co-pilot

Enable rapid development Empower users to create experiences faster using a generative AI Co-Pilot.

• Be speedy: Train IVAs 10x faster using generative AI guidance.
• Build conversations easily: Generate dialogs automatically with a simple description using natural language.
• Train well: Generate training data quickly with suggested utterances for each intent.