The Impel Platform is an end-to-end solution for automotive sales and service, combining the industry’s leading generative conversational AI technology with best-of-breed applications for digital merchandising, communication, and imaging. Impel’s always-on technology engages, educates, and influences shoppers at every touchpoint, from the first click to after the sale. The platform is designed to help dealers get more from their existing systems and processes, seamlessly integrating with leading website platforms, third-party marketplaces, digital retailing tools, and DMS and CRM platforms.

Features

• Merchandising: Supercharge your digital showroom. Effective digital merchandising is the key to impelling visitors from the screen to the showroom. Engaged shoppers and more confident buyers: all delivered by Impel.
• Communication: Keep the conversation going—even past closing time. Extend the white glove experience around the clock with conversational AI that delivers. Your sales and service staff can focus on nurturing the highest-value leads and closing deals – Impel takes care of the rest.
• Imaging: Tune up your vehicle images. Make your car the star with advanced imaging technology that brings the showroom shine to your online storefront. It’s the DIY photo solution for professional-grade results.
• Seamless Integration: Cloud-based technology integrates with website platforms, third-party marketplaces, digital retailing tools, DMS, and CRM platforms.
• Data Privacy & Security: SOC-2 Type II certified and fully GDPR, CCPA, and TCPA compliant. Data protection practices include SOC-2 certified data centers and network security protocols.
• Developer Cloud: Tools and APIs for custom integrations and enterprise solutions.

Benefits

• Engage and Influence Shoppers: Always-on technology that educates and influences customers at every touchpoint.
• Boost Sales Efficiency: Sales and service staff can focus on high-value leads while AI handles routine conversations.
• Professional-Grade Imaging: Advanced imaging technology enhances online vehicle presentation.
• Seamless Experience: Integrates with existing dealer systems for a unified workflow.
• Data Security: Highest level of safeguards and protections for retailers and consumers.
• Award-Winning Innovation: Recognized for technical innovation, product excellence, and industry leadership.